Payments

Orders and shipments at www.carlosmacedoart.com are handled by The Lower Left. Please note that your support inquiries can only be handled by The Lower Left. Employees of Carlos Macedo cannot see order status or otherwise assist you with online sales inquiries. If you have any questions or comments about your online order please use the Customer Service Form.

We accept all major credit cards through Paypal. Paypal uses industry standard 128 bit encryption to ensure the privacy of your payment data during transmission. We do not store your credit card data or even see it during the payment process. You may also use your Paypal account. In some cases Paypal will require you to use your Paypal account, such as when your credit card is linked to your Paypal account.

Privacy

This policy describes how we protect your personal information and how we are constantly working on improving this policy.

1. We do not sell, rent or give away personal information to any third party.
2. We disclose limited personal contact information to verified requests by law enforcement.
3. You can access your account online and make any changes to your information to keep it up to date.
4. We will provide you with notice if our policy changes.
5. We use safe and secure technology to keep your information secure on carlosmacedoart.com

Returns / Exchanges / Refunds Policy:

We present the products on our website as accurately as possible. However, if you feel there is a discrepency between the item pictured and the item that you received, please contact us for customer service. We will evaluate your request and may arrange return shipping, exchange or store credit at our sole discretion.Manufacturer’s Defects:In the event of manufacturer’s defects, please contact us for customer service. We may arrange return shipping and the item(s) in question will be evaluated by our expert staff for defects and may be replaced, refunded or a store credit issued at our sole discretion. This policy does not cover standard wear and tear or damages caused by the user of the product.

 

Shipping

We ship to most parts of the World via UPS.

Approximate delivery times for UPS  Shipments:

California:
3 – 7 business days

Rest of contiguous U.S.:
4 – 10 business days

Alaska, Hawaii, Guam, Puerto Rico, U.S. Virgin Islands and AFOs / APOs:
4 – 14 business days

Elsewhere in the World
7 – 21 business days

If you have any additional questions or comments please contact us.

Customer Service

Orders and shipments at www.carlosmacedoart.com are handled by The Lower Left. Please note that your support inquiries can only be handled by The Lower Left. Employees of Carlos Macedo cannot see order status or otherwise assist you with online sales inquiries.

For inquiries about online store orders please complete and submit to form below. A representative will follow up as needed. For general inquiries, including scheduling tattoo appointments with Carlos Macedo,  please use the standard contact form.